Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email at support@sondla.co.za and we'll get back to you as soon as we can.
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email at support@sondla.co.za and we'll get back to you as soon as we can.
Sondla is a collaboration between PepsiCo South Africa, Pantry Club, and Imbe to help veri ed ECD centres order nutritious groceries online at favourable prices, with free delivery to your door
Sondla is a collaboration between PepsiCo South Africa, Pantry Club, and Imbe to help verified ECD centres order nutritious groceries online at favourable prices, with free delivery to your door.
Access is limited to verified ECD centres (public or private). Imbe supports veri cation and onboarding. If your centre is not yet veri ed, you can start the process and we will guide you.
Access is limited to verified ECD centres (public or private). Imbe supports verification and onboarding. If your centre is not yet verified, you can start the process and we will guide you.
Visit the Sondla ordering website (powered by Pantry Club) and create your pro le. Provide your ECD details, contact mobile number, and delivery address (pin the exact spot on the map). Create a secure password (min. 8 characters including a capital letter, number, and special character)
Visit the Sondla ordering website (powered by Pantry Club) and create your profile. Provide your ECD details, contact mobile number, and delivery address (pin the exact spot on the map). Create a secure password (min. 8 characters including a capital letter, number, and special character).
Yes. Delivery to veri ed ECD centres is free under Sondla. Your delivery window and updates will be shared at checkout and via noti cations.
Yes. Delivery to verified ECD centres is free under Sondla. Your delivery window and updates will be shared at checkout and via notifications.
You can pay by bank card (processed securely via our payment gateway) or by topping up an EFT wallet. You may also combine wallet and card payments in a single order
You can pay by bank card (processed securely via our payment gateway) or by topping up an EFT wallet. You may also combine wallet and card payments in a single order.
Typical delivery timeframes are communicated at checkout and in your order updates. Times may vary by location and stock availability, but we aim to deliver promptly and reliably.
Typical delivery timeframes are communicated at checkout and in your order updates. Times may vary by location and stock availability, but we aim to deliver promptly and reliably.
Use the “Forgot Password” option on the login page and follow the prompts. You’ll receive a link via SMS to securely reset your password.
Use the “Forgot Password” option on the login page and follow the prompts. You’ll receive a link via SMS to securely reset your password.
Yes. For security reasons, number changes are handled by support.
Contact us on WhatsApp at +27 69 137 2824 or email
PepsiCo@PantryClub.co.za and we’ll assist.
Yes. For security reasons, number changes are handled by support. Contact us on WhatsApp at +27 69 137 2824 or email PepsiCo@PantryClub.co.za and we’ll assist.
Please report missing, damaged, or short-dated items within 24 hours
of delivery. Share clear photos and your order number via WhatsApp
(+27 69 137 2824) or email. We’ll replace the item or credit your
account after arranging a no-charge collection if needed.
Please report missing, damaged, or short-dated items within 24 hours of delivery. Share clear photos and your order number with customer support via WhatsApp (+27 69 137 2824) or email. We’ll replace the item or credit your account after arranging a no-charge collection if needed.
Sondla does not apply the staff spending limit found on the
PepsiCo2Go staff shop. If quantity limits are introduced for specific
items, they will be shown on the product page or at checkout.
Sondla does not apply the staff spending limit found on the PepsiCo2Go staff shop. If quantity limits are introduced for specific items, they will be shown on the product page or at checkout.
No. Sondla products and pricing are intended for verified ECD use
only and are not for resale
No. Sondla products and pricing are intended for verified ECD use only and are not for resale.
Support is provided by Pantry Club for Sondla: WhatsApp/Phone +27
69 137 2824 • Email PepsiCo@PantryClub.co.za • Hours: 07:00–20:00,
Mon–Sun.
Support is provided by Pantry Club for Sondla: WhatsApp/Phone +27 69 137 2824 • Email PepsiCo@PantryClub.co.za • Hours: 07:00–20:00, Mon–Sun.